Jqk29 is fully committed to protecting the privacy and personal data of every member. This document explains in detail how we collect, use, and safeguard your information.
Six core principles that shape how jqk29 handles your personal data
Welcome to the jqk29 Privacy Policy page. This document explains how the jqk29 platform (accessible at jqk29.best) collects, uses, stores and protects your personal information as a member or visitor of our platform.
Jqk29 understands that trust is the foundation of our relationship with every Malaysian player. When you register and use our platform — whether to play live baccarat, spin slots, place bets on EPL or Malaysia Super League football, or simply browse our website — you are entrusting us with your personal information. We do not take that responsibility lightly.
This Privacy Policy has been drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). By using the jqk29 platform, you consent to the collection and use of your personal data as described in this document. If you do not agree with any part of this policy, please discontinue use of the jqk29 platform.
Note: This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Policy jqk29 for a complete understanding of your rights and responsibilities as a member.
Jqk29 collects various categories of personal data depending on how you interact with our platform. Below is a list of the data categories we may collect:
Identity & Account Data:
Financial & Transaction Data:
Technical & Usage Data:
Sensitive Data: jqk29 does not collect sensitive data such as health information, religious beliefs, political views, or biometric data without a clear necessity and your explicit consent. The only potentially sensitive data we may process is data relating to betting habits, solely for Responsible Gaming purposes.
Jqk29 collects your personal data through several different channels, depending on how you interact with our platform:
Directly from You:
Automatically via Technology:
Jqk29 processes your personal data only for legitimate and necessary purposes. The following are the primary purposes for which your data is processed:
Lawful Basis for Processing: jqk29 processes your personal data only on a lawful basis — whether for the performance of a contract (member agreement), a legal obligation, the legitimate interests of the platform, or your explicit consent where required.
Jqk29 does not sell or rent your personal data to any third party. However, there are limited situations where we may need to share your data with other parties — and this is done with strict safeguards in place:
Payment Service Providers: jqk29 shares the necessary transaction information with the payment provider you use — such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or banks via FPX — solely for the purpose of processing your deposits and withdrawals. Such sharing is limited to only the information required.
Game Software Providers: Third-party game providers that operate certain games within the jqk29 platform (such as slots or Live Casino providers) may receive the game session data required to run those games. All such providers are bound by strict data protection agreements.
Legal Authorities: jqk29 may be required to disclose personal data to Malaysian government authorities, law enforcement agencies or courts when compelled by a court order, regulatory directive, or other valid legal requirement. In such circumstances, jqk29 will disclose only the minimum data necessary.
Business Transfers: If jqk29 is involved in a merger, acquisition or business asset transfer, user data may be transferred as part of that transaction, subject to equivalent or greater privacy protections.
Data Protection Agreement: All third parties that receive personal data of jqk29 members are bound by strict data processing agreements, ensuring they handle such information to the same or higher standard as jqk29 itself.
Jqk29 employs comprehensive technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or accidental disclosure.
Technical Security Measures:
Data Retention Period: jqk29 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or for as long as required under Malaysian law. Generally:
Jqk29 uses cookies and similar tracking technologies to enhance your experience on our platform, ensure proper functionality, and analyse usage patterns. Cookies are small text files stored on your device when you visit our website.
Types of Cookies Used by jqk29:
You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality and your overall experience on the jqk29 platform. Further information on managing cookies is available in your browser's help documentation.
As a jqk29 member residing in Malaysia, you have certain rights regarding the personal data we hold about you. jqk29 is committed to respecting and facilitating the exercise of these rights:
To exercise any of the above rights, please contact us by email at support@jqk29.best, stating your specific request and the account verification details required. jqk29 will respond to your request within a reasonable timeframe and will ask for identity verification to protect your privacy.
The jqk29 platform is not designed for, nor intended to be used by, individuals under the age of 18. jqk29 does not knowingly collect personal data from children.
All prospective members are required to confirm that they are 18 years of age or older during the registration process. jqk29 conducts age verification as part of the KYC process and reserves the right to request proof of age at any time.
If we discover that we have inadvertently collected personal data from individuals under the age of 18, we will take immediate steps to delete that data and close the relevant account. If you believe a minor has registered on the jqk29 platform, please notify us immediately at support@jqk29.best so that prompt action can be taken.
Parental Responsibility: jqk29 encourages parents and guardians to monitor their children's online activity. If you discover that your child has accessed the jqk29 platform, please contact us immediately and we will help resolve the situation promptly and discreetly.
The jqk29 platform may contain links to third-party websites or applications — including game providers, payment partners, or social media platforms. This Privacy Policy applies only to the jqk29.best platform and does not cover the privacy practices of any external websites or services you may access through links within our platform.
Jqk29 is not responsible for the content or privacy practices of such third-party websites. We encourage you to read the privacy policy of each website you visit separately, especially when you are providing them with personal information.
In the context of payment methods, when you are redirected to a payment portal operated by providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or your bank's FPX page, you are subject to each respective provider's own privacy policy for the portion of the transaction that takes place on their platform.
Jqk29 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. We encourage you to review this page periodically.
When we make material changes to this Privacy Policy, we will notify you via:
Your continued use of the jqk29 platform after any amendments take effect will be considered your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account and stop using the platform.
If you have any questions, concerns or requests regarding this Privacy Policy or how jqk29 handles your personal data, please don't hesitate to reach out to us. Our team is ready to assist you in Bahasa Melayu.
Channels available for your privacy enquiries:
When contacting us regarding a privacy rights request (such as data access or erasure), please include your account number or registered phone number to expedite the identity verification process required before we can action your request. jqk29 is committed to handling all privacy enquiries seriously, professionally, and within a reasonable timeframe.
Privacy Complaints: If you are not satisfied with how jqk29 has handled your privacy inquiry, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia under the Personal Data Protection Act 2010 (PDPA). However, we encourage you to contact us first so that we can work to resolve any issues directly.
A quick-reference table for understanding how jqk29 handles your data
| Data Subject | Collected | Shared with Third Parties | Retention Period |
|---|---|---|---|
| Name & Phone Number | Yes | No | Duration of account + 7 years |
| Password | Yes (Hashed) | Never | Throughout active account |
| Transaction Records | Yes | Payment Providers Only | Minimum 7 years (legal requirement) |
| IP Address & Device | Yes | No | 90-day active log |
| Identity Card Copy (KYC) | If Required | No | Up to 7 years after account closure |
| Game History | Yes | Game Providers (Session Data) | Minimum 3 years |
| Cookie Data | Yes | No | By cookie type |
| Customer Support Logs | Yes | No | 3 years |
| Health / Religious Information | Not Collected | Not Applicable | Not applicable |
Six important rights you hold regarding your personal data on the jqk29 platform
To exercise any of the above rights, please contact us at support@jqk29.best stating your request.
Answers to the most frequently asked questions about privacy and data protection at jqk29
At jqk29, privacy protection goes hand in hand with our commitment to responsible gaming. Your betting data is used constructively — to identify patterns that may indicate a problem and to offer support before things escalate. Self-limitation tools such as deposit limits, loss limits and account time-outs are available to all members. Data collected through these tools is used solely to protect you — for no other purpose. Play safely, responsibly, and with the confidence that your privacy is always safeguarded at jqk29.
Learn More About Responsible Gaming